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Locally Owned and Operated

Allow Us To Service/Repair Your Appliances With Prompt, Friendly Service

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Fully Insured and Factory Trained

For Guaranteed Peace of Mind

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Trustworthy, Fair and Ethical

We Strive To Create Long-Lasting Customer Relationships

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We Can Help With Your Gas Fireplace

Factory Trained and Experienced Technicians For Your Gas Fireplace Inserts

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We Service All Major Brands

Serving The Catawba Valley For Over 25 Years

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About Us

Welcome to Benfield Appliance Repair

Launched as (BAR) Benfield Appliance Repair, LLC on May 1st, 2017, Kurt and Jill Benfield will embark on their first family owned and operated business in Hickory, NC. The Benfields are a husband and wife team, and are trained professionals in the community. Kurt Benfield, Class of `85 ~ Bandys High School, holds 21 years of experience locally, in the appliance service industry, while Jill Benfield, an Alumnus of Lenoir-Rhyne University with her BA, has put her focus and experience in marketing and banking. Kurt and Jill are proud to have been born and raised by pillars of both the Catawba & Caldwell communities and take pride in calling Hickory/Mountain View, North Carolina, their home.

Voted Best of Catawba Valley 5 Years In A Row!

While serving the Catawba Valley area for over 21 years as an employee of Sunrise Appliance, Kurt Benfield has established himself as a well known and trusted member of the community. Kurt is factory trained and up to date on the latest innovations in home appliances and appliance repair training, and has access to the technical information required to service today's highly complex "standard" and "hi-end" machines. Kurt regularly attends appliance repair training seminars on new products and continuously updates his technical knowledge. Benfield Appliance Repair, LLC will service all major brands of appliances including Whirlpool, GE, Maytag, LG, Samsung, Frigidaire, Electrolux, Miele, Thermador, Viking and Bosch, as well as all gas fireplaces, logs, inserts and space heaters. Benfield Appliance Repair, LLC (BAR) will service the following counties: Catawba, Caldwell, Burke, Alexander, Lincoln & Cleveland and a portion of Avery, "based upon approval".

Benfield Appliance Repair, LLC will use the latest technology to assist in diagnosing and repairing your appliance problems. Kurt currently holds the title of, "Legacy Technician" at Appliantology.org, and is also a member of an elite, by-invitation-only group of appliance repair technicians across the country, who speak with each other during the day via Voxer. Kurt has earned the ability to access a library's worth of facts and the advice of 8-10 top-notch professionals at any given moment while repairing appliances. Benfield Appliance Repair, LLC will also conserve our environment by eliminating paper invoices by using the latest technologies for service providers in the field.


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Due to the recent rise in fuel costs, the trip/diagnostic fees and 2nd appliance fees have increased by $5.00. We hope that these increases are temporary, and to bring these fees back down as the gas prices even back out.
Thank you for your understanding, and for being the best part of Benfield Appliance Repair.
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Appliances That We Service

(BAR) Benfield Appliance Repair, LLC will service all major brands of appliances including:
Whirlpool, GE, Maytag, LG, Samsung, Frigidaire, Electrolux, Miele, Thermador, Viking, Bosch, All Gas Fireplaces, Gas Logs Inserts, Space Heaters and more.

Refrigerators

All Major Brands of Refrigerators, Freezers, etc.

Washing Machines

All Major Brands of Washing Machines.

Dryers

All Major Brands of Dryers.

Stoves/Ranges

All Major Brands of Stoves, Ranges, etc.

Ovens

All Major Brands of Ovens, Built-in Ovens, Microwaves, etc.

Dishwashers

All Major Brands of Dishwashers.

Cooktops

All Major Brands of Cooktops.

Fireplaces

All Major Brands of Gas Fireplace Inserts.

Wine Coolers

All Major Brands of Wine Coolers.

Icemakers

All Major Brands of Icemakers.

Vent Hoods

All Major Brands of Vent Hoods.

Wall Heaters

All Major Brands of Wall Heaters.

Appointment Request

Follow the instructions to request a service appointment.

Request A Service Appointment

Please complete and submit the following form to request a service appointment. Upon receipt, we will call you to schedule a date and time for your appointment.

All service appointments are confirmed and scheduled by telephone.

* Denotes Required Fields

* Please Note - Model / Serial Numbers are NOT necessary for gas logs.

Requesting An Appointment

24/7 Service Requesting Available

Prompt, Friendly Service from Factory-Trained Professionals!


Trustworthy, Fair and Ethical

Creating Customers and Customer Relationships!


Fully Insured and Factory Trained

Guaranteed Peace of Mind in A Job Done Correctly!

Testimonials

Carrol Huffman +

Kurt Benfield is a well qualified repair technician with many years of experience!

Bob Swink +

I have known Mr Benfield for almost 30 years. He worked for me in my Industrial Electomechanical contracting company before becoming an appliance repair specialist. He is extremely knowledgeable and proficient in his trade. He has always been professional, courteous and customer orientated. He has been a tremendous resource in residential appliance repair in the unifour area. When you demand the best in appliance repair do not hesitate to let Kurt take care of your appliance issues big or small.

Jim Bolt +

Knowledgeable and customer service driven. Kurt is the only reason half of my appliances are still working like new. Highly recommended!

Rick Rozzelle +

Great guy, great service. He had a gleam in his eye when he saw the old Maytag. Worked wonders on our refrigerator. Highly recommend Kurt and Benfield Appliance Repair.

Rufus Smith +

Serviced our house and my parents house! Nothing but rave reviews......

Candace Reese Rodriguez +

Kurt is the UTMOST professional. I was thinking to buy another type of appliance which was much more expensive but after talking to Kurt he explained in length the difference in two dryers and why I probably should NOT buy the more expensive one. So all I need is a simple basic repair on the one I already have. He saved me HUNDREDS and potentially Hundreds more in the long run in repairs. Don't know too many HONEST repair companies like that. Do you?? Just AWESOME!!

Eric Reep +

Kurt installed a dishwasher for me once and had to reroute the power supply. My parents have sought his advice on many occasions. If you're looking for a total professional who goes the extra mile, he's your man.

Smitty Drum +

Who better to keep your home appliances "in tune" than Kurt?

Lonnie Mays +

Known this man for many years. Always a stand up guy and goes out of his way to help his friends and customers. Diagnosed and fixed my ice maker in about 15 minutes! Had the part on his truck and has given very helpful advice to me also when I needed to replace a heating element in my range. You can't do better than Benfield Appliance Repair.

Donald Terry +

Have known Kurt for years and have to say he impresses me at every turn. Fast .. reliable...and years worth of knowledge give him an edge above all others.

Nick Medeiros +

Kurt is an absolutely outstanding individual who takes his work very seriously. He treats everyone with respect and is ALWAYS punctual. I have yet to meet another professional with as much dedication and talent to get tasks done in a faster than timely manner. I give my highest recommendation to Kurt Benfield and would never hesitate to send my closest friends and family to him for anything appliance related. Don't just take my word for it... call him.... you'll be glad you did.

Mykel Shoup +

I am a full time plumber and anytime I have issues with an appliance, I refer the customer to Benfield's appliance repair. He is dedicated, dependable, and most of all he is honest. Call Benfield's appliance repair if you want the issue solved now and at an affordable rate.

Chance Cline +

Kurt is not only the best service tech I have used he is one of the best people I have met. He treats your home like his own. Wouldn't have anyone else work on anything in my home.

Billy Jones +

Benfield Appliance Repair (BAR) and Kurt are synonymous with professional, reliable, honest, trustworthy, experienced, knowledgeable and thorough. What more could you ask for? Over the years, I've relied on Kurt's expertise for a number of needs where appliance repair and expansion services were needed and/or desired. Kurt has always delivered!!! In some cases, he's been able to diagnose the problem over the phone where I was able to correct minor issues myself, thus saving a service call/charge. It just doesn't get any better than that! Period!!! Raising the "BAR" indeed!!! I'll always think Kurt and Benfield Appliance Repair whenever I need such a service!! My only issue here is that there are only 5 stars for this review - I'd much rather have given 10!!!

For even more customer testimonials, please visit our Facebook Reviews page.

Google Reviews for Benfield Appliance Repair (BAR)

FAQ (Frequently Asked Questions)

What are your rates?

(BAR) Benfield Appliance Repair, LLC does not charge an hourly rate like a plumber or an electrician. Instead, we use a national flat rate guide which is a standard in the industry. This is called "The Original Blue Book Major Appliance Job Rate Guide" - Online Version. This allows us to quote you and exact price, up front, after diagnosis, before any work is performed.

Our "Service Charge" falls under Tier I and Tier II pricing. Tier I pricing is applied for Standard Appliances = $114.95 plus NC County Sales Tax. Tier II pricing is applied for "Hi-end" and/or "built-in" appliances, stacked laundry appliances and all gas appliances, gas lines and gas logs = $144.95 plus NC County Sales Tax. This fee includes our trip to your home and the diagnosis of your problem. After diagnosis is completed and you agree to the repair, we will factor in the service charge into the final fee. This final invoice will be the sum of the service charge + parts + labor + tax.

Our "2nd appliance fees" have increased by $5.00.

While we haven't raised our prices in over 8 years, we hope these increases are minor enough for our customers to balance as the cost of parts, materials, shipping and the cost of living  has risen considerably.  We appreciate your support and patience. Our promise to you is to continue to deliver the best service possible.

How does the flat rate guide work?

The Online Blue Book Guide is an extensive database of all the possible repairs that can be done on major appliances. It takes in to account a variety of factors such as parts, time and labor, special equipment, predictable and unpredictable circumstances surrounding specific jobs, inventory management, education/training, office staff, advertising, insurances, travel time to and from the customer's home and all service vehicle expenses.

The benefit to the customer of such a system is full transparency in the pricing procedure and the ability to make an informed decision by knowing the exact cost of the job ahead of time. There are no hidden fees, no charge for extra time and no charge for additional trips. This method of pricing protects our customers.

Can you quote me a price over the phone?

Diagnosis is something that can only be done in person, and diagnosis is the first step in determining the price of a repair. There are far too many variables to be able to give an accurate diagnosis or price over the phone. We want to be sure we are giving you 100% accurate information and for this reason, it is our policy to only quote a price once our appliance technician has diagnosed your problem in person.

Are your repairs guaranteed?

All of our repairs are backed by a 90-Day guarantee on labor. Any parts used will have their individual manufacturer's warranty.

What type of payment do you accept?

"BAR" accepts cash, local bank personal checks, and all major credit and debit cards. Visa, MasterCard, American Express & Discover. We process credit card payments on the spot with the use of our cellular phones and a swiper device issued by Quickbooks Merchant Services, as well as over the telephone through our office. Credit card payments are processed using our QuickBooks Merchant Services Processing Center Online. With the customer's permission, we are able to save credit card information to our QuickBooks software safely, but do not require this for service, unless the customer can't be at their home or business at the time of service. We do not store card numbers on our software "RazorSync". We do not share or sell personal information. Our software is "cloud-based" for your and our protection. Payment is due at the time of service.

Can you send me a bill?

We do not use an invoicing service so we request that payment is made when the job is complete. To make this as convenient as possible, we accept cash, local checks, credit cards and debit cards. A receipt will be issued via e-mail immediately at the time of payment and/or printed on site by our Appliance Technician.

Do you sell new or used appliances?

Our focus is appliance repair and do not sell new or used appliances. If we deem your appliance is beyond repair, we will suggest a local retail appliance store for purchases.

Do you sell parts?

We do not stock parts for resale, only for repairs.

Do you service (HVAC) central heating and air units? Or do any plumbing?

No, only gas fireplaces, logs, inserts and space heaters. We'll be happy to refer you to the appropriate contractors.


If you have any questions that haven't been answered, please contact our office at: (828) 929-5009, and we thank you so much for considering Benfield Appliance Repair, LLC for your appliance needs.

Contact Us

Hours Of Operation:
Monday - Friday: 9:00am to 5:00pm
Saturday & Sunday: CLOSED

If you call before or after those hours, please leave a message and we will return your call as soon as we're available, or you may use our scheduler to request a service appointment.

Email

kbarcsr@gmail.com

Phone Numbers

(828) 929-5009
(828) 468-8817